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Dynamic Diesels Returns and Refunds

Obtaining an Return Label (RMA)

For any return, you must first acquire a Return Merchandise Authorization (RMA). This helps us efficiently manage and track returns. To get an RMA, please reach out to our Customer Support desk by emailing us at help@dpfdelete.com. Without a valid RMA, we cannot process your return.

A. Policy for Tuners and Programmers

PLEASE NOTE: All Custom Tuning is final sale and will not be accepted for Returns or Refunds unless the device/tuning is proven faulty by the manufacturer.
 

If Your Tuner is Faulty: You have 90 days from the date of delivery to initiate a manufacturer's warranty claim. We will provide you with a prepaid return label to return the faulty tuner to us. For more information on our warranty policy, please refer to the WARRANTY section above.

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For Other Return Reasons: If you decide to return the tuner for reasons other than a fault, you will be charged the cost of the return label and a 20-25% restocking fee based on the condition of the tuner's return. Please note that we do not accept third-party return labels; all return labels must be provided by us.

Refunds: Refunds will be processed to the original payment method within 7-10 business days of receiving and inspecting the returned product. Shipping costs are non-refundable.

B. For Exhausts, Race Pipes, and EGR Kits

PLEASE NOTE: Exhausts and race pipes are final sale items and will not be accepted for Returns or Refunds.

Received a Damaged or Incorrect Product?
 

  • Exhausts & Race Pipes: If your item is damaged, we'll either send you a replacement part or, in severe damage cases, a completely new product. If you receive an incorrect item, contact us immediately, and we will make it right.
     

  • EGR Kits: If your EGR kit arrives damaged or incomplete, we'll ensure you receive the necessary replacement parts. If you receive the wrong kit, we'll dispatch the correct one immediately and provide a prepaid return label for the mistaken item.
     

Returning EGR Kit for Other Reasons: If you decide to return a product not related to damage:

  • Ensure you use our provided return label, the cost of which will be deducted from your refund.

  • A restocking fee will apply – 25% for EGR kits, with possible increases based on the product's condition.

Refunds, Exchanges, and Credits

  • Post-Return Inspection: To uphold our quality standards, we inspect all returned items before processing any refunds, gift cards, or exchanges.
     

  • Opt for a Gift Card: Instead of a conventional refund, you have the choice of a Gift Card. This way, you can redeem the amount on any future purchases with us.

Your satisfaction remains our top priority. If you have questions or need clarification on any point, please don't hesitate to reach out. We value your trust in DPFDelete.com and appreciate your understanding of our policies.

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