DPFDelete.com Shipping Information
Orders move fast here — most are out the door within two business days. Below are straight answers to the most common shipping questions we get. If something isn't covered, hit the contact page and we'll sort it.
Where We Ship From
Our fulfillment center is based in British Columbia, Canada. That's where the bulk of orders ship from.
Some items are drop-shipped directly from the brand. If your order has one of those, it may arrive separately and from a different origin point. That's normal.
Processing & Shipping Times
Two stages — processing, then shipping. They're not the same clock.
- Processing: Up to two business days from when you place the order. We pick, pack, and label your kit.
- Shipping: Clock starts when the order leaves our facility — not when you hit "buy".
International orders ship via FedEx, UPS, or DHL — all air services, so transit is fast. If your order has multiple items, they may route through different couriers and arrive on different days. That's nothing to worry about.
Tracking Numbers
Haven't received your tracking number yet?
Your tracking number is emailed to you once your label is created and your order ships. Check the inbox — and your spam folder — for the invoice email.
If it's been four or more business days since you ordered and still nothing, reach out. There may be a shipping delay or an issue with the email address on file. Contact us here.
Tracking shows no movement — says "check back tomorrow"?
That's expected right after your label is created. The tracking number exists as soon as we generate the label, but your package won't get scanned into the carrier's system until it physically arrives at their warehouse.
Your order has been picked up and is moving — the scan just hasn't happened yet. Give it a day.
Tracking Says Delivered — But No Package?
First, run through these quick checks before escalating:
- Check with neighbours or anyone else at the address
- Confirm the shipping address on your order confirmation matches your actual address
- Check around the property — drivers sometimes leave packages out of sight
If the package still can't be located, contact the carrier directly and open a trace or file a claim. Here are the numbers:
Carrier Contact Numbers
- UPS: 1 (800) 782-7892
- FedEx: 1 (800) 463-3339
- DHL: 1 (855) 345-7447
Once an order leaves our facility, the carrier is responsible for delivery. We can't be held responsible for lost, stolen, or misdelivered packages.
Signature Required & Shipping Insurance
By default, orders ship without signature required. If you've had packages stolen before or you're not usually home during the day, get in touch before you order. We can add:
- Signature required — someone must be home to accept delivery. If no one's available, the courier will reschedule or hold the package at their local facility.
- Additional shipping insurance — we can arrange this on your behalf. Any extra insurance cost is on the customer.
Import Duties & Taxes
All international orders are subject to duties and taxes set by the destination country. We cover these on your behalf — one price, no surprise bills at the door.
Duties and taxes are billed directly to us by the courier when your shipment clears customs. If you receive any bill from UPS, FedEx, or DHL for duties or taxes, contact us immediately and we'll handle it.
Questions about what applies to your order? Reach out before you buy and we'll give you a straight answer.
Shipping FAQs
How long until my order ships?
Orders are processed within two business days. Shipping time starts after processing — not from the moment you place your order.
Where does my order ship from?
Our main fulfillment center is in British Columbia, Canada. Some brand-specific items may drop-ship directly from the manufacturer and arrive separately.
When will I get my tracking number?
Your tracking number is emailed to you once your shipping label is created. Check your inbox and spam folder. If four business days have passed with no tracking info, contact us.
My tracking hasn't updated in two days — is something wrong?
Labels are created before the package gets scanned into the carrier's system, so a short delay is normal. If it's been more than two full business days without any scan activity, contact us and we'll look into it.
Do you deliver on weekends?
UPS, FedEx, and DHL generally don't deliver on weekends. Expect your order on a weekday.
My order says delivered but I can't find it — what do I do?
Check with neighbours, confirm the address on your order, and look around the property. If still missing, call the carrier directly to open a trace. UPS: 1 (800) 782-7892 | FedEx: 1 (800) 463-3339 | DHL: 1 (855) 345-7447.
Will I be charged import duties or taxes?
No — we cover import duties and taxes on all international orders. The price you pay is the price. The only exception is turbochargers, which may attract import charges due to their product classification. Those are the customer's responsibility.
Can I add a signature requirement or extra insurance to my order?
Yes. Contact us before placing your order and we'll add it. Signature required means someone must be home at delivery. Additional insurance costs are covered by the customer.
My order has multiple items — will they all arrive together?
Not always. Multi-item orders can ship through different couriers and arrive on different days, especially for international shipments. This is normal — check each tracking number individually.
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